Privacy Policy

Last updated: July 2, 2026

This Privacy Policy explains how All Ways of Caring ("All Ways of Caring," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website, submit a Caring Consult request, or communicate with us by phone, email, or text message (SMS).

This policy applies to our public website and intake communications. It does not replace the separate confidentiality and health-information terms contained in a client's signed care agreement, which govern how personal health information is handled once a person becomes a client.

Information We Collect

We collect information you provide directly to us, including when you:

Submit a Caring Consult or contact form (name, phone number, email address, service address, and information about the care being sought)
Call, text, or email our team
Apply for a franchise opportunity
Sign in as staff, a franchise partner, or a client/family member

We also automatically collect limited technical information when you browse our website, such as IP address, browser type, device type, and pages visited, through standard web server logs and analytics tools.

How We Use Your Information

Responding to Caring Consult requests and scheduling follow-up conversations
Coordinating and providing care services to clients
Sending appointment reminders, scheduling updates, and service-related communications
Operating, maintaining, and improving our website and services
Complying with legal, regulatory, and contractual obligations
Franchise development and communication with prospective franchise partners

Text Messaging (SMS) Communications

If you provide your mobile phone number to All Ways of Caring — for example, through our Caring Consult form, over the phone, or in person — you may receive text messages from us related to your inquiry or care, such as appointment reminders, scheduling confirmations, follow-up questions, and service updates.

Consent to receive text messages is never a condition of receiving care or any purchase.
Message frequency varies based on your interactions with us.
Message and data rates may apply, depending on your mobile carrier and plan.
You can opt out of text messages at any time by replying STOP to any message. You will receive one final message confirming your opt-out.
For help at any time, reply HELP to any message, or contact us using the details below.
We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for their own marketing purposes.
Carriers are not liable for delayed or undelivered messages.

Supported carriers include major U.S. and Canadian wireless carriers. Carrier coverage and delivery are not guaranteed for every handset, carrier, or geography.

How We Share Information

We do not sell your personal information. We may share information with:

Service providers who help us operate, such as our text messaging and telephony provider (RingCentral), our care management platform, and our website hosting provider — each bound by confidentiality and data-protection obligations
Care team members involved in coordinating or delivering services to a client
Regulators, law enforcement, or other parties when required by law or to protect the rights, safety, or property of All Ways of Caring, our clients, or others
A successor entity in connection with a merger, acquisition, or sale of business assets

Data Retention & Security

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to provide care, maintain business records, and meet legal and regulatory requirements. We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, or misuse.

Your Rights & Choices

You may request access to, correction of, or deletion of your personal information, subject to legal and record-keeping requirements
You may opt out of text messages at any time by replying STOP
You may opt out of non-essential marketing communications by contacting us using the details below
Saskatchewan and Canadian residents have rights under applicable privacy legislation, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial health information legislation

Children's Privacy

Our website and text messaging program are intended for adults arranging or coordinating care. We do not knowingly collect personal information directly from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page. This page remains accessible at all times.

Contact Us

Questions about this Privacy Policy or your personal information, including our text messaging program, can be directed to privacy@allwaysofcaring.com or through our contact page.